ck 66 Privacy Policy

1 Introduction and Applicability

The ck 66 platform places the highest importance on its users' privacy. This privacy policy applies to all users of ck 66's website, mobile application and all related services. This document explains what types of information we collect when you create an account on ck 66 or use any of our services, how that information is processed, and what measures we take to protect your privacy.

This privacy policy is an integral part of ck 66's Terms and Conditions. By continuing to use the website or app, you are considered to have accepted all the terms of this policy. If you do not agree with this policy, please stop using our services.

This policy has been prepared in accordance with applicable data protection regulations in Bangladesh and international privacy standards. ck 66 reserves the right to update this policy at any time and will notify registered users of any significant changes.

2 What Information We Collect

ck 66 may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for account verification)
• Email address and mobile number
• Current address

2.2 Financial Information

• Mobile number linked to bKash, Nagad, Rocket or Upay (related to transactions)
• Deposit and withdrawal history
• Transaction time, amount and method

2.3 Gaming Activity Information

• Game play history, betting patterns and session data
• Bonus claim history and wagering information
• Preferred game categories and play frequency

2.4 Technical Information

• IP address and device identifier
• Browser type, operating system and device type
• Login time and session duration
• Information collected through cookies and similar tracking technologies

3 How We Collect Information

ck 66 collects information in the following ways:

• Registration process: Information you provide directly when opening an account.
• Identity verification: Documents submitted during the KYC process.
• Transaction processing: Information exchanged with mobile banking services during deposits or withdrawals.
• Automatic collection: Through cookies, log files and tracking pixels while browsing the website or app.
• Customer support: Information you share when contacting us via live chat or email.

ck 66 does not purchase your personal information from third parties without authorisation. However, limited information may be obtained from trusted third parties for the purpose of fraud prevention and identity verification.

4 Purpose of Using Information

Collected information is used for the following legitimate purposes:

4.1 Service Operations

Your information is essential for account creation, verification and management; processing deposits and withdrawals; and issuing bonuses and rewards. ck 66 ensures that every financial transaction is accurately recorded, starting from the minimum deposit of ৳100.

4.2 Security and Compliance

Information is used to detect fraud, prevent money laundering and verify that users are aged 21+. User activity data is also analysed to identify problematic gaming behaviour under the Responsible Gaming policy.

4.3 Personalised Experience

Information is used to recommend games based on your preferences and to inform you of relevant promotions. Your email and mobile number may be used for personalised communications.

4.4 Platform Improvement

Anonymous analytics data is used to analyse the overall user experience and improve the platform's performance and security.

5 Sharing Information with Third Parties

ck 66 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: The minimum information required to complete transactions via bKash, Nagad, Rocket and Upay is shared with these services.
• Identity verification agencies: Limited information may be shared with trusted identity verification organisations to complete the KYC process.
• Technology partners: Service-related information may be shared with game providers and technology partners for platform operations — but only under strict confidentiality agreements.
• Legal obligations: Information may be disclosed upon a court order or a lawful request from a government authority.
• Fraud prevention: If fraudulent activity is detected on an account, the relevant authorities may be notified.

Information is not shared beyond the above-mentioned requirements without your explicit consent.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the ck 66 website. Cookies are small data files stored in your browser that help improve the platform's functionality.

6.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform — maintaining login sessions, security verification and saving language preferences.

6.2 Functional Cookies

These cookies are used to remember your preferences and provide a personalised experience. They can be disabled, but some features may become limited as a result.

6.3 Analytics Cookies

These cookies are used to collect anonymous analytics data to understand how the platform is being used. The data collected is not linked to any specific individual.

You can control or delete cookies from your browser settings. However, disabling essential cookies may disrupt the normal functioning of the platform.

7 Data Security Measures

ck 66 has put in place industry-standard technical and administrative measures to keep your information secure:

• SSL encryption: All data transmissions are protected by 256-bit SSL/TLS encryption.
• Database encryption: Stored sensitive information is kept in encrypted form.
• Access controls: Only authorised staff can access the specific information needed for their designated tasks.
• Two-factor authentication: Two-layer security (2FA) is used for account access.
• Regular security reviews: Regular security tests are conducted to identify system vulnerabilities.
• Firewall protection: Advanced firewalls and intrusion detection systems remain active at all times.

However, no one can guarantee complete security on the internet. You are therefore also responsible for keeping your password and login details confidential. If you notice any suspicious activity, contact the ck 66 support team immediately.

8 Data Retention Period

ck 66 retains your information for as long as it is needed to provide services or to fulfil legal obligations.

• Active account data: Full information is retained for as long as the account remains active.
• Transaction records: Financial transaction data is retained for a minimum of five years.
• After account closure: Even after an account is closed, certain information may be retained for legal purposes.
• Marketing data: Marketing-related data is deleted promptly once you withdraw your consent.

Once the retention period ends, personal information is securely deleted or anonymised so that you can no longer be identified.

9 Your Rights

You have the following rights regarding your personal information:

9.1 Right to Access

You have the right to know what information we hold about you. You can contact the support team to request a copy of your data.

9.2 Right to Rectification

If there is any incorrect information in your profile, you can request that it be corrected. Some information can be changed directly from your account settings.

9.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, it may not be possible to delete all information immediately due to legal obligations or ongoing disputes.

9.4 Right to Opt Out of Marketing

You can request to opt out of promotional communications from ck 66 at any time. This does not apply to essential service-related messages.

To exercise any of the above rights, contact us via our 24/7 live chat or email. Your request will be processed after your identity has been verified.

10 Privacy of Minors

ck 66 strictly prohibits registration and use of its services by anyone under the age of 21. Age is verified at the time of registration and confirmed subsequently through the KYC process.

If it comes to our attention that a minor has registered on our platform, the relevant account will be suspended immediately and all information related to that person will be deleted. If a parent or guardian suspects that their child has registered on our platform, please contact our support team.

11 Policy Changes

ck 66 reserves the right to update this privacy policy at any time. The following process is followed depending on the nature of the change:

• Minor changes: Reflected by updating the date on this page.
• Important changes: Registered users are notified by email or platform notification 30 days in advance.
• Fundamental changes: If there is a major change to the purpose for which information is used, your explicit consent will be obtained.

Continuing to use the platform after updated policy has been published will be taken as your acceptance of the new policy. It is therefore recommended that you check this page regularly.

To learn more about us and the goals and values of the ck 66 platform, read our About Us page.

12 Contact

To ask any questions, raise concerns or submit a request to exercise your rights regarding this privacy policy, please contact us:

• Live chat: 24 hours a day, 7 days a week — chat directly from any page on the platform
• Email: [email protected]
• Support Language: Bengali & English

Our support team is ready to answer your questions in both Bengali and English. You can also find information in the FAQ section for common questions.